Bahasa Melayu← Malaysia Cyber Watch
Rakuten Trade halts Bursa trading after a cyber attempt
Malaysian broker Rakuten Trade limited online trading of Bursa Malaysia stocks for more than a week in October 2026 after detecting a cybersecurity attempt. App orders returned on 4 November, while its web platform stayed suspended.
Key facts
- OrganisationRakuten Trade Sdn Bhd, an online stockbroker owned by Kenanga Investment Bank and Rakuten Securities of Japan, licensed by the Securities Commission Malaysia.
- What happenedThe broker limited transactions as a precaution after detecting a cybersecurity attempt, says CEO Kazumasa Mise. By 30 October, online Bursa orders had been unavailable for more than a week.
- Systems affectedOnline buy and sell orders for Malaysian stocks on the website and the iSPEED.my app. Customer service took manual sell orders. From 4 November, web trading was suspended for all markets.
- Not affectedUS and Hong Kong trading, deposits, withdrawals and account access stayed available during the Bursa outage. The company says client funds and holdings are safe.
- DataMise says assessments so far found no evidence of data loss. He says the incident is unrelated to cyber incidents reported in Japan.
- AuthoritiesNo statement from the Securities Commission or Bursa Malaysia on this incident appears in the reports we checked.
Timeline
- 28 Oct 2026A client notice says the broker is in the final stages of checks before restoring online orders. The Edge
- 30 Oct 2026Online Bursa trading has been down for more than a week with no restart date. The CEO says there is no evidence of data loss. The Edge
- 4 Nov 2026Bursa buy and sell orders return on the iSPEED.my app. Web trading is suspended for all markets as a precaution. The Edge
Incident record
| Organisation | Date | Sector | Type | Actor | What happened | Sources |
|---|---|---|---|---|---|---|
| ✅ ConfirmedRakuten TradeKuala Lumpur | 30 Oct 2026 | Finance | Intrusion | None | Confirmed. A cybersecurity attempt took trading offline for over a week; app trading returned on 4 November. No evidence of data loss, per the CEO. Web trading stays suspended for all markets; orders go only through the iSPEED.my app. | The Edge · The Edge✓ 8 Nov |
What to do
- Check your holdings, contract notes and cash balance in the iSPEED.my app, and raise any mismatch with Rakuten Trade customer service.
- Place orders through the iSPEED.my app while the web platform is suspended, and follow Rakuten Trade's official notices for its return.
- Be wary of calls or messages offering help with the outage or asking for your login or OTP. Rakuten Trade's official channels are the only place to act.
- If you lose money to a scam, call the NSRC hotline on 997 straight away and report it to the police.
FAQ
Why was Rakuten Trade down?
Rakuten Trade limited transactions as a precaution after detecting a cybersecurity attempt, says its CEO. Online Bursa trading was unavailable for more than a week.
Is my money safe with Rakuten Trade?
The company says client funds and stock holdings remain safe and unaffected. Its CEO says it has found no evidence of data loss so far.
Can I trade on Rakuten Trade now?
Bursa orders returned on the iSPEED.my app on 4 November 2026. The web platform was suspended for all markets at that time as a precaution.
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Checked 8 Nov 2026. Methodology · Data CC BY 4.0